NEVER buy a Dell computer

After spending forty minutes on the phone, all Dell's agent agreed to do was send UPS to pick up the battery they sent me DESPITE MULTIPLE DELL AGENTS ASSURING ME THAT ORDER HAD BEEN CANCELED. They are not going to compensate me for the overdraft fee. They are "very sorry" that I have spent a month waiting for a working computer, including TWO days spent at home waiting on a technician (who did not show up on the original scheduled date of service because DELL screwed up and sent a part out twice). SO AM I. But nobody is willing to take any responsibility for fixing this whole mess moving forward. They are sorry to hear that I won't be buying anything from them ever again. That's...it.

I am so angry, y'all. I have had a LOT of overdraft fees over the past year and a half while I've changed careers, because we just haven't had any money. This one, though, is because someone ELSE effed up, and it's really sticking in my craw. I could have delayed some grocery shopping had I known this was coming and avoided it. Right now due to the lack of available hours at my main gig we're in this weird place overall of "things SHOULD be better, but they just aren't." I'm doing everything I can to MAKE things better (tightening our belts again, some more, bargain shopping, etc.) up to and including getting a second job, even though working that into my schedule along with my main gig is practically guaranteed to give me an ulcer...and then Dell goes and does THIS.

It's not Dell's fault that their MULTIPLE screw-ups over the past month culminating in this most recent one have collectively added up to The Straw That Broke The Camel's Spirit.

But it really would've been nice if they'd fixed THEIR part in it all.

Sent from The Precious

Comments

[dulcian]

When I was having problems with Comcast customer service last year, I tweeted about it and included a #Comcast hashtag. I didn't expect that to do anything, but lo and behold a higher-up responded and was able to go over the CS reps' heads to resolve my complaint. You've mentioned your Dell-bacle on Twitter already, but tweeting something to @DellCares might be worth a shot. It's totally outrageous that Dell won't cover the overdraft fee that resulted from *their* mistake.

[MFA Mama]

Times like this I really wish I didn't have Stalky to think about and could publicly tweet the company...although in the end I still wouldn't buy from them again, even if that got results, because if being verrrrry marginally innernet-famous would result in better treatment than they'd give, say, my elderly MIL, who bought a system from them (at MY rec...ugh) to "run e-mail on" and knows nothing about social media at all...well, eff that!

Sent from The Precious

[krlr]

Dunno about Dell but I will tell you I have been crushingly disappointed with my mac mini. LOVE my iphone and we were going to make The Switch to Apple, but the laptaps were sooo much we got the mini which had similar computing-techie numbers & we had the monitor/etc already. SO SLOW. Sometimes even slower than the dying laptop it replaced (and, no, it's not the internet). Anyway, enough about me. Hoping Dell makes right for you.

[winecat]

Sounds like Dell has lived up to it's bad reputation once again. I'd suggest calling back and asking to speak to a supervisor or manager to see if you can't reimbursed for your od fees.

I took more than my fair share of those calls when I was a manager. Granted it was for American Express and they are know for their stellar customer service but I had the to power to make most of the people happy in my position

[MFA Mama]

I DID. I spoke to the highest-ranking person on-site. NADA.

Sent from The Precious

[Tech Support]

You are absolutely right, Dell computers are not great.Like all computer manufacturers, they use out of date hardware, i have known several people who have had problems with their Dell motherboards, mainly that they fail.